WE STRIVE FOR EXCELENCE
Delivering World-Class Customer Support for Your eCommerce Brand
At International Global Communication, we help eCommerce and Dropshipping businesses scale with trained, reliable, and empathetic customer support agents—ready to represent your brand with excellence.
ABOUT US
Reliable, Trained, and Professional Support Agents
Our team of agents is carefully selected and trained in the best practices of eCommerce and dropshipping support. We don’t just answer tickets—we build relationships with your customers.
Tailored for Your Business Model
Whether you’re scaling a Shopify store or managing multiple dropshipping products, our support strategy adapts to your exact needs. From order tracking to handling returns, we've got you covered.
Multichannel & Multilingual Support
We offer 24/7 support across email, chat, social media, and voice. Need help in English, Spanish, or French? No problem—our agents are multilingual and culturally aware.
Your Customers Deserve Better Support — We Deliver It
We specialize in providing professional, trained, and reliable customer support agents tailored specifically for eCommerce and dropshipping businesses. Whether you’re scaling your Shopify store or managing high-volume orders, we ensure your customers feel heard, valued, and supported.
What We Handle
Pre-sale inquiries, product questions, and order updates
Return and refund management
Escalation handling and complaint resolution
Email, live chat, phone, and social media DMs
Real People. Real Conversations. Real Results.
Your Brand Deserves Human-Centered Support
Running an eCommerce business is hard enough — customer service shouldn’t add to your stress. Our experienced agents handle every customer with empathy, speed, and professionalism, so you can focus on growing your store, not chasing support tickets.
SOME OF OUR SERVICES
Contact Manager
You’ll be assigned a personal account manager who serves as your single point of contact — always available to discuss your team, performance, or scaling needs.
Trained Agents
Our agents go through structured training that includes both soft skills (empathy, communication) and technical knowledge (eCommerce platforms, CRMs, support tools).
Industry Knowledge
Our agents are trained in eCommerce and dropshipping workflows — including handling returns, disputes, chargebacks, and tracking issues, so they speak your customers’ language.
Multi-Channel Support
Our agents can handle emails, live chats, phone calls, and social media DMs — giving your customers a smooth and consistent experience across every platform.
Tool Setup
We equip every agent with high-performance systems, headsets, and stable internet — ensuring they’re ready to deliver seamless service from day one.
Scalable & Flexible Teams
Whether you're starting with one agent or scaling to an entire team, we grow with you — no long-term contracts or messy transitions.
Let’s talk about how we can support your business
Schedule a no-obligation call with our team to discuss your customer service needs. We’ll walk you through how our trained virtual assistants can help manage your support channels, reduce response times, and create happier customers — all while saving you time and money.
HEAR FROM OUR CLIENTS
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★ ★ ★ ★ ★
John Doe
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★ ★ ★ ★ ★
John Doe
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★ ★ ★ ★ ★
John Doe
Pricing
STARTER PLAN
$199
MONTHLY
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PREMIUM PLAN
$599
MONTHLY
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ENTERPRISE PLAN
$799
MONTHLY
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FAQ
How Does It Work? And How Fast I Can Get Started?
Once you schedule a free consultation, we assess your business needs and assign the right support agents for your brand. Onboarding typically takes 1–3 business days, depending on the channels you need (email, chat, phone, etc.).
Is It Easy To Get Support If Its Needed?
Absolutely! You’ll have a dedicated account manager and access to our support team 24/7. Whether it's a quick update, a performance review, or scaling your team—we’re always one message away.
Do your agents understand eCommerce and dropshipping workflows?
Yes, our agents are specifically trained in eCommerce customer service—including order tracking, refunds, chargebacks, and platform-specific tools like Shopify, WooCommerce, and more.
Can someone walk me through how it works in detail?
Definitely! Just click the “Book Free Consultation” button, and one of our onboarding specialists will guide you step by step. No pressure—just real answers tailored to your business.
Don't Missed The Chance
✅ Get your questions answered
✅ See how our process works
✅ Find the right support plan for your business
Spots are limited — book your call today!
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